social netwotk analisys are being used instead managerial administration ?
A few years ago, I was on a team that used sentiment analysis on a large corpus of public comments to help make sense of large amounts of feedback for policy makers and representatives.
It was an interesting project that never shipped, for several reasons.
Another factor I should mention related to “social network analysis” is
We’ve just developed a tool that gathers tweets around a public administration account (@ajuntamentvlc), classifies them into standardised categories and compares them with the open datasets catalogue from that public administration. The aim is to let citizens influence the open data public policy.
You can find out more at https://marymatt.github.io/